I once served on a Board of Worship Arts Committee. One time, the worship pastor said, “We had a good Sunday. The number of complaints that the sound was too low equaled the number that said it was too loud.
I learned a valuable lesson that evening. It really is impossible to please everybody. In many situations, if you please one group, another will become disgruntled. I also learned sound systems are tricky. He had us sit in different areas of the sanctuary during a Sunday service. It really was too quiet in some areas and too loud in others.
I discovered before I make a snap decision whether someone is right or wrong, I need to get all the facts. Perhaps both groups are right.