Better than Google

Cartoon of a man at an information boothCartoon of a man at a church information booth who says, “You’ve been very helpful… even better than Google!

I feel sorry for reference librarians and the people that mind information booths. There was once a time when those skills depended solely on your knowledge compared to other people. Now they have to compete with search engines. At least the human touch can be much more friendly than the Googled version.

I drew this for the May 2017 Church of God CHOGNews.

When a company doesn’t respond on Social Media

Last week, I was surprised to find the local coffee spot was closed at 6:00 PM. It is supposed to be open until 9:00 PM. There was no sign, just a dark storefront. So I sent the following tweet:

The reason I sent it wasn’t because I was upset. It was partly because this wasn’t the first time this Starbucks storefront had been closed. Once it was in the middle of the afternoon for a water problem. Also, it was partly because I was curious how these two companies I like and value would respond. How did they respond? Cue the crickets, please. That’s right, I got no response. No apology. No acknowledgment. Life went on. My wife and I went back to the church, I found a Keurig pod and we enjoyed a little caffeine on a

And how did they respond? Cue the crickets, please. That’s right, I got no response. No apology. No acknowledgment. Life went on. My wife and I went back to the church, I found a Keurig pod and we enjoyed a little caffeine on a fine fall evening. Continue reading “When a company doesn’t respond on Social Media”

Making Lemonade

Cartoon of a boy at a lemonade stand and a girl.

Cartoon of a boy at a lemonade stand and a girl. The girl says, “How’s your customer service?”