When a company doesn’t respond on Social Media

Last week, I was surprised to find the local coffee spot was closed at 6:00 PM. It is supposed to be open until 9:00 PM. There was no sign, just a dark storefront. So I sent the following tweet:

The reason I sent it wasn’t because I was upset. It was partly because this wasn’t the first time this Starbucks storefront had been closed. Once it was in the middle of the afternoon for a water problem. Also, it was partly because I was curious how these two companies I like and value would respond. How did they respond? Cue the crickets, please. That’s right, I got no response. No apology. No acknowledgment. Life went on. My wife and I went back to the church, I found a Keurig pod and we enjoyed a little caffeine on a

And how did they respond? Cue the crickets, please. That’s right, I got no response. No apology. No acknowledgment. Life went on. My wife and I went back to the church, I found a Keurig pod and we enjoyed a little caffeine on a fine fall evening. Continue reading “When a company doesn’t respond on Social Media”