What does an open-door policy do, exactly? I do have one at my work. There are times when I need to close the door for a meeting or to avoid interruptions. And I would say, for the most part, it has been good. But is it always the best policy?
“An open-door policy doesn’t do much for a closed mind.”
Bob Nelson
When I drew this cartoon, My office was a cubicle. Every cubicle worker knows the door is always open when there is no door. Interruptions are the norm. And it has changed the workplace dramatically. If a manager keeps the door closed, they are seen as aloof and unapproachable.
However, I have found the policy extends to lunch. Most of the managers in my office have lunch in their area. If I choose to eat at my desk, I’m guaranteed at least one interruption. It is something that could wait, but it is on the person’s mind at that moment.
At least when it comes to lunch breaks, open-door policies can be a bit annoying. It’s ironic, considering my cartoon involves the policy and eating.
Open Door Best Practices
Bob Nelson’s quote has me considering how to make the best use of an open door policy. An article from Insperity.com has three good tips.
- Set paramaters
- Always listen intently
- Understand the value of time
The quote also has me considering how easy it can be to brush off a comment when someone comes in. That isn’t a good use of a manager’s time, nor the employee’s. It falls under step number two. I am not listening if my mind is made up.
At the same time, every policy does need parameters. If an employee comes to us with problems and no solutions, and if one person dominates the time, we need to set clear boundaries and community them.
Neighbors and the Open Door
Now when it comes to the cartoon, we need to set boundaries with our neighbors too. Still, should there be a little more of an open-door policy in our neighborhoods? It would bring a little more community, don’t you think? I think starting with bringing snacks along with our presence is a good start.
