Tag: Business

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Business

Quality vs. Quantity

Quote: The problem is rather that the important and relevant outside events are often qualitative and not capable of quantification. Peter Drucker

“The problem is rather that the important and relevant outside events are often qualitative and not capable of quantification.”

Peter Drucker in “The Effective Executive”

Peter Drucker’s quote got me thinking. Outside events happen all the time. We hear about a customer that needs our service done a certain way. It may be inconvenient for us, so we ignore it. But then another customer has a similar request.

It may be some quality information. It could positively change the way we do business. But is it quantitative? Could we survey all current and potential customers to get a reliable survey that would confirm what we’re seeing?

Perception versus fact

We can perceive that certain information is valuable even though it isn’t a fact. A customer has a suggestion that we perceive could change the way we do business. Yet, there is no way to know if all current and future customers feel the same way. Do we pursue it anyway? It takes some intuition and perception to know.

We have to get comfortable with making decisions partly based on intuition if we’re doing to move forward. There are just some things we cannot quantify. And that’s the part of business and life that is an adventure, isn’t it?

Categories
motivation

Did I Make That Call Today?

©2013 Speartoons, Inc

Texting has revolutionized the way I communicate. If I suddenly have something I want to share with my wife or kids, I can send it immediately and not worry if they are busy. I can send a note of encouragement to a friend. I don’t have to dispense with the pleasantries of small talk before getting to the point. I can make the point and have an answer in a moment.

But the temptation is to make that the primary form of communication because it is so effortless. It’s easy to type a thought and send it. A lot can be lost in translation. It is difficult to make a true connection with a few words and no context. A text is an electronic sticky-note. Make sure when you are using it, it’s the appropriate way to communicate in that situation.

Sometimes it is just better to make the call. But it can feel awkward if I’m out of practice. It can feel too easy to hide behind a text. I’ve heard of couples breaking it up over a text. Really? It may be easier but it is not the way to deal with something so emotional.

Sometimes it is better to make the call or to visit someone in a person. If I have something important to say, I will make that call today.

Categories
motivation

Small Actions Make Great Strides

Cartoon of two business people. The business man says, "I like to celebrate the small victories. Today, I didn't spill breakfast on me."

The other day, I listed to the Harvard Business Review Podcast interview James Clear, the author of Atomic Habits: An Easy and Proven Way to Build Good Habits and Break Bad Ones. Here is a link to the podcast and transcript:

HBR Podcast: The Right Way to Form New Habits

More or less, the author promotes using small actions to create good habits instead of going all gung ho and overwhelming ourselves. It’s celebrating the small actions and victories.

Cartoon of two business people. The business man says, "I like to celebrate the small victories. Today, I didn't spill breakfast on me."

This is a novel approach to goal setting and forming new habits. Too often, I think I have to have a new goal all figured out. But the author suggests starting small habits that enable the big one is the way to go. Do you want to read more books? Start with one page. Do you want to exercise? Pack your workout clothes the night before and have them ready in your car. Do you want to write a book? Start with one sentence… or a short blog article!

Keep striving and finding ways to start those good, new habits. The results will be worth it!

Categories
Business motivation

Know Your Customer/Audience

Cartoon of two kids looking at a present. The boy says, "What do you think? Did Mom get me that table saw for Christmas?"

Christmas is less than two weeks away. Have you got that special gift yet? It can drive us crazy searching for the one gift that will light up a loved one’s face. It can be even more difficult to find one that is age appropriate. One year, my eight-year old nephew wanted an axe. While he would have enjoyed it, and all he wanted to do was chop wood, his parents agreed with us he was too young for that special gift that year.

Cartoon of two kids looking at a present. The boy says, "What do you think? Did Mom get me that table saw for Christmas?"

You may not want to give a book lover a table saw. Nor would you want to give a carpenter a book if he or she doesn’t like to read. It’s common sense, but frequently in business, we try to sell a product to a customer that isn’t interested. It just may not be for them.

Gift-giving is a lot like the business of selling. You want to find the right person for the right product or service. Don’t try to force a “gift” onto a customer that just isn’t appropriate for them. They may force a smile and utter, “Just what I wanted.” But if it really isn’t for them, it will soon be cast aside and never used.

Know your customer.

Categories
motivation

The Powerful Tool of Forgiveness

Cartoon of a man and elephant about forgiving and forgetting

We are imperfect people working with imperfect coworkers and serving imperfect customers. over the course of the day, someone may say something that is either going to frustrate, offend or discourage us. It could be intentional or totally innocent. It may be because we can see the same facts and come to different conclusions. Oh, there are so many chances to forgive!

Forgiveness allows us to move on. True, there must be accountability. If someone is breaking an established rule or a law, they must be held to it. But most of the time, the things that get us tripped up in are minor offenses that require us to let go.

Forgive and it will be much easier for the other person to forgive you. Let go of those minor offenses that can become major if we let them fester. After all, a bunch of imperfect people do imperfect, annoying, aggravating things. And you are certainly not immune from doing an imperfect, annoying aggravating thing.