We are imperfect people working with imperfect coworkers and serving imperfect customers. over the course of the day, someone may say something that is either going to frustrate, offend or discourage us. It could be intentional or totally innocent. It may be because we can see the same facts and come to different conclusions. Oh, there are so many chances to forgive!
Forgiveness allows us to move on. True, there must be accountability. If someone is breaking an established rule or a law, they must be held to it. But most of the time, the things that get us tripped up in are minor offenses that require us to let go.
Forgive and it will be much easier for the other person to forgive you. Let go of those minor offenses that can become major if we let them fester. After all, a bunch of imperfect people do imperfect, annoying, aggravating things. And you are certainly not immune from doing an imperfect, annoying aggravating thing.